The club had been placed into a contract without approval. Utility 1 took over communication with the broker and supplier, challenged the position and resolved the dispute within two weeks.
The club had been placed into a contract without approval, secured by an unscrupulous broker. The supplier would not allow the club to leave the supply and was adamant that the rates secured would stand and be billed.
Eighteen months had passed before the club spoke with Mark to assist in its battle against the supplier and broker, who were not willing to budge.
Mark was given authorisation to take over all communication with the broker and supplier.
With his extensive knowledge in the industry, being a bowler himself and a trusted friend for many years, the club knew it was in good hands to get the situation resolved.
The supplier then sent the club a £47,000 invoice for the duration of the complaint, which had spanned more than 18 months.
Utility 1 removed the club from the agreement and renegotiated the rates, saving the club more than £26,000 within two weeks.
Mark was fantastic. He not only sorted all the issues out and saved a substantial amount of money, he kept us up to speed at all times and outlined the actions, gaining approval from us at every turn. The broker and supplier tried everything possible to hold us to the contract but Mark reassured us that we had a strong legal footing, resulting in the removal from this contract. Moving forward we will not be using anyone else for the procurement and management of our utilities.
Free Review
Send us your details and we will come back with clear next steps for reviewing your utilities, waste or business services.